The Amazon

Leadership Principles

Amazon uses Leadership Principles every day, whether discussing ideas for new projects or deciding on the best way to solve a problem. These principles are fundamental to Amazon’s culture and operations, making it unique and successful. Understanding and implementing Amazon’s Leadership Principles can be a game-changer for any organization looking to enhance its leadership practices and achieve remarkable results. Dive deeper into how these principles shape the strategies and decisions at one of the world’s most influential companies.

The Amazon Way -- Amazon's Leadership Principle

The Amazon

Leadership Principles

Amazon uses Leadership Principles every day, whether discussing ideas for new projects or deciding on the best way to solve a problem. These principles are fundamental to Amazon’s culture and operations, making it unique and successful. Understanding and implementing Amazon’s Leadership Principles can be a game-changer for any organization looking to enhance its leadership practices and achieve remarkable results. Dive deeper into how these principles shape the strategies and decisions at one of the world’s most influential companies.

Amazon Leadership Principles -- Customer Obsession

Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

Amazon Leadership Principle -- Ownership

Ownership

Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”

Amazon Leadership Principle Invent and Simplify

Invent and Simplify

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.

Amazon Leadership Principle: Are Right, a Lot

Are Right, A Lot

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

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Learn and Be Curious

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

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Hire and Develop the Best

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

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Insist on the Highest Standards

Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

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Think Big

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

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Bias for Action

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

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Frugality

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.

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Earn Trust

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.

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Dive Deep

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

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Have Backbone; Disagree and Commit

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.